People have reported problems like hacked accounts, or have sought recourse for situations in which they feel they have been criminally wronged, said Interim Police Chief Dave Bertini.
When people call 911 in cases of true emergencies, they are routed to their local law enforcement agencies, he noted. Facebook-related complaints from outside of Menlo Park are instances of people calling the police department's business line after hours, when calls are picked up by the department's dispatch office.
Typically, he said, dispatchers explain to callers that "although Facebook is in our city, we are not Facebook," and point callers to the Facebook website, where people can report whatever problems they might have.
Go to is.gd/help749 to access Facebook's help center.
Chief Bertini said that while the Facebook-related calls from outside the city are "not that big a deal," the police department is more impacted by Facebook's physical presence here. With the growing number of employees who work on the company's campus each day come more calls for service, he said. The more people you have in an area, the more calls for service local law enforcement officers are likely to get, he added.
In Facebook's most recent development agreement with the city of Menlo Park, the company agreed to provide more than $11 million over five years to fund the creation of a new, fourth police unit on the city's eastern side, made up of five officers and a sergeant, and the costs of requisite equipment.
City officials say that to keep its current ratio of police officers to workers and residents through projected levels of citywide growth between now and 2040, the department may need to add up to 17 new officers to its staff.
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