A superb place to start would be for the Council to unanimously vote to participate in the National Citizen Survey which has been created by the National Research Center and the International City/County Management Association and which has been widely tested in communities around the Nation. The National Citizen Survey™ (The NCS) is a low-cost citizen survey service for local governments. Tested, flexible, affordable, and efficient, The NCS would allow Atherton to survey citizen opinion for
The Council would select from a set of standard questions to assess citizen opinion about basic services and community life. Additional customized questions allow the Council to tailor the survey to our unique needs.
Our elected officials can use the results to set spending priorities. The Town Manager can use the results to measure progress and chart future steps. Staff can use the results of The NCS to improve service delivery.
The survey program includes:
Three mailings to 1,200 randomly selected households, which include the pre-survey postcard and two mailings of the survey instrument
A margin of error (95 percent confidence interval) of no more than +/- 5 percentage points around any percent
I am so convinced of the need for a new approach to our Town governance that I will personally pay for the cost of participation in National Citizens' Survey provided such participation is approved unanimously by our new Town Council.