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In 2014 Filoli, the historic Woodside estate, stated on its federal tax forms that it had 1,442 volunteers who — the volunteer newsletter reported the next year — had donated 103,769 hours to Filoli, the equivalent of 50 full-time employees.
That newsletter valued the time of the volunteers at $2.7 million, a figure that didn’t include the money volunteers paid for the Filoli membership required to volunteer.
The volunteers did everything on the property, from building trails for nature hikes to digging weeds in the garden and checking out customers in the garden shop.
Since then, however, the number of volunteers at Filoli has steadily declined.
In early 2015, Filoli officials said they had 1,300 active volunteers. By late 2017, despite quarterly volunteer recruitment events, Filoli Executive Director Kara Newport said the number of volunteers was down to 850.
Hundreds of volunteers left in 2015 after Filoli told them they had to sign a new volunteer agreement or give up their unpaid jobs. The agreement, among other things, released Filoli from liability for injury, death or damage to volunteers or their property while working at Filoli, even if the harm resulted from Filoli’s negligence.
Many other volunteers said they stayed at Filoli only after management agreed to allow the liability release clause in the volunteer agreement to be crossed out.
In late 2017, however, volunteers were told they had to sign a new volunteer agreement, essentially identical to the 2015 agreement and including the controversial liability release. In addition, volunteers — regardless of whether they had been at Filoli for 40 years — had to submit to a criminal background check.
Hundreds more volunteers left then, with many of them telling The Almanac the new agreement and the background checks were the final straw, but not the only reasons they gave up volunteer jobs they loved.
After Filoli announced the most recent changes in its volunteer expectations late last year, many disgruntled former and current volunteers contacted The Almanac and asked to share their stories. The Almanac spoke with more than 15 former volunteers for this story.
The Almanac also spoke with Filoli Executive Director Kara Newport and to volunteers she suggested who support the recent changes.
Volunteers lose governing roles
At the same time Filoli demanded that volunteers sign the new agreement and submit to background checks, the estate’s organizational structure was radically changed, depriving volunteers of the considerable power and leadership they had held at Filoli for four decades.
As in a corporate takeover in which the acquired company is stripped of all its assets, the volunteers’ organization, the Friends of Filoli, is now only a shell of what it once was.
A 1990 history of Filoli by one of the Friends founders, Timmy Gallagher, describes the Friends of Filoli as “a non-profit organization, which provides volunteer workers and financial support to Filoli Center. Friends of Filoli guides the work of the volunteers, including the training of docents who conduct tours, operates a Garden Shop … and sponsors programs and workshops for the benefit of Filoli.”
Until Filoli’s reorganization went into effect in January, six members of the Friends of Filoli board also served on Filoli’s governing board. Now the Friends group, which formerly included all volunteers and Filoli members, is merely a committee of the governing board. Only the head of the Friends’ committee retained a seat on the Filoli governing board, and with her title downgraded from president to chair.
A membership in Filoli is now a membership in Filoli Center, the organization that manages Filoli, leaving only volunteers in the Friends. Volunteers now must be members of Filoli Center if they want to donate their time and talents.
Decades ago, the Friends of Filoli had even more independence. Before 1987, when its leadership was combined with that of the governing board, the Friends was a stand-alone organization raising most of the money used to run Filoli. An old organizational chart for Filoli shows the Friends of Filoli and the governing board as equal, with the executive director having no authority over the Friends.
Several longtime volunteers say the 1987 changes came because the Friends’ fundraising meant the group held the estate’s purse strings. Board members who wanted more say over where money was spent decided to share governing board leadership with the Friends’ leaders.
Having six Friends of Filoli leaders on the governing board, however, meant that volunteers were managing the executive director.
More 2018 changes
More new rules governing volunteers went into effect this year. Filoli’s website says volunteers now must contribute at least 72 hours annually, have an email address, and “be able to traverse (with an assistive device if needed) the uneven terrain of Filoli’s historic property.”
Kathie Shaw, a former governing board member and former president of the Friends of Filoli, said she believes the latest rules, especially those requiring use of email and the requirements about traversing uneven terrain (even for volunteers who work only in the house) “are a way of culling out anyone with an age problem.”
Filoli leadership said the terrain rules are needed for safety, in case the property has to be evacuated.
Even with the vast drop-off in the number of volunteers, Ms. Newport, who became Filoli’s executive director in September 2016, said Filoli still has more volunteers and fewer employees than similar properties.
“According to the American Public Gardens Association Benchmarking data, similar sized organizations have about 450 volunteers who are contributing the same number of hours as our volunteers (so more hours per volunteer),” she said in a statement sent to The Almanac. Ms. Newport is the American Public Gardens Association’s treasurer.
Ms. Newport said the estate plans to add more employees. “According to the American Public Gardens Benchmarking Study we were understaffed by 20 percent,” Ms. Newport said in the statement. “In the next three years we plan to incrementally add staff to cover basic operations like extended hours and extended seasons as well as functional areas like development and marketing.”
She argued that much of the reduction in the number of volunteers can be attributed to “a clean-up of our database.”
Volunteers tell their stories
While the number of volunteers has dropped by nearly 35 percent since 2014, the numbers really don’t tell the whole story. Many volunteers, some of whom started soon after Lurline Roth donated the estate, say giving up volunteering at Filoli has been like losing a close friend, and they mourn the severing of their close ties with the grand old estate.
Some say they’re angry, but many others say they’re just sad and even bewildered. Others say they understand why changes were needed, but they don’t like the way in which they happened. A number said they’d return to Filoli if leadership changes.
Here are a few of the volunteers’ stories, including those of some who say they’re mostly happy with the changes.
A volunteer for 40 years
Kathy Tharp said she became a Filoli volunteer in 1977, participating in the second training for volunteer docents. She said volunteers in the first class, which was trained at the end of 1976, were either friends or family members of Lurline Roth. Ms. Roth donated the 125 acres including the Filoli gardens and manor house to the National Trust, and 529 more acres of the original estate to Filoli Center. Today, Filoli Center manages the estate for the National Trust.
Ms. Tharp said her trainers included Ms. Roth’s twin daughters, Lurline Coonan and Berenice Spalding, and local gardening legends Maureen Smith, Sally MacBride and Timmy Gallagher.
“They presented (Filoli) as a home and we were introduced to it as being our home, too,” Ms. Tharp said.
In those days, before Filoli had received many of the home’s original furnishings left to it in Ms. Roth’s will, the house had “not one stitch of furniture,” Ms. Tharp said. “We were taught to be very creative about how we talked about the house,” she said. With just words, “we created an image of what Filoli was like when the families were living there,” she said.
In those early days only volunteers with horticulture degrees could work in the garden, Ms. Tharp said. When things became more settled, the requirements were loosened up and Ms. Tharp worked with head gardener Lucy Tolmach “to really develop the garden volunteer program,” she said.
Ms. Tharp said she personally interviewed each volunteer who wanted to work in the garden to find that person the right job and the right Filoli employee to work with. “We never, ever turned away one person who wanted to work for Filoli,” she said. “It didn’t matter if you were 19 or 90. There was always a job that needed to be done.”
Until recently, she said, more than 50 percent of Filoli’s garden volunteers had been there at least 10 years and worked once a week or more.
After finishing a shift, volunteers would gather in Filoli’s cafe. “Filoli was a very special place for us,” she said. Volunteers “loved it so much; they loved the camaraderie. All the fabulous friendships that were created throughout the years.”
“That’s why we miss it so much,” she said. “That opportunity has been lost to us now.”
Although Ms. Tharp was an active volunteer until last year, when she chaired the annual Farm to Table dinner, she left when the new volunteer agreement and background check requirements were put in place.
Volunteering at Filoli, she said, was no longer a positive experience for her. “It was not fun, it was a lot of hard work,” she said. “It was pretty obvious it was time for me to go.”
Ms. Tharp said she’s now looking for another place to volunteer, maybe closer to her home in San Mateo.
Five-year volunteer not planning to leave
Mary George, who has lived in Menlo Park and now Atherton for 35 years, said she started volunteering at Filoli after years of active volunteering in her children’s schools. She chairs the house and garden docents group of between 160 and 170 volunteers.
There were, she says, things that needed changing at Filoli.
The property is expensive to maintain, with many deferred maintenance projects in the more than century-old house. More cash is needed to do that, she said. “I think the fundraising model was unsustainable.”
Other changes that some volunteers protested, such as changing the popular holiday programs and keeping the gardens open year-round, were also needed, she said. “If you move an antique, more than likely it is damaged,” she said of the previous practice of annually moving all the furniture out of the house to fill it with holiday merchandise and decor.
“Another thing we needed to look into is what would be attractive to families,” she said. “We just need to be looking into the 21st century.”
But Ms. George also feels volunteers are very important to Filoli. “There’s no way Filoli could exist the way it is today if it wasn’t for volunteers,” she said. “I think there’s really an appreciation for what we do. Some staff members appreciate the volunteers more than other staff members.”
She is not completely sure about the changes to the Friends of Filoli. “I don’t think it’s a problem,” she said. “But time will tell.”
Ms. George said she admires Ms. Newport. “I think she’s very brilliant. I think she understands things very quickly,” she said.
“I haven’t always agreed with her,” she said, but “I think the direction we’re moving is very positive. I think it’s going to help Filoli last another 100 years.”
“She has an amazing vision of what Filoli can be,” Ms. George said.
“I think there’s just better days ahead for Filoli. I think it has a really bright future. I think it’s going to be sustainable,” she said.
Former Filoli board member, Friends’ president
Joan Sanders said she spent 29 years as a volunteer at Filoli, including stints on the estate’s governing board and as a president of the Friends of Filoli.
The 2015 volunteer agreement is what drove Ms. Sanders away. “I felt the volunteer agreement was so ugly and punitive,” she said.
Now she volunteers with other organizations, including Gamble Garden in Palo Alto, where she is the president-elect of its board.
Gamble, she notes, does not require a paid membership of volunteers.
Ms. Sanders, a longtime Atherton resident, said she used to be happy to pay to be a volunteer at Filoli, donating hundreds of hours a year.
“It was a wonderful experience with lots of different jobs to do, lots of fun to be had,” she said. She especially enjoyed the “great community of volunteers” and made many lifelong friends there, she said.
Volunteers raised the money to run the estate, organized and ran special events, ran its cafe and gift shop, led tours of the home and garden, trained new volunteers, ran a nature program for students, sold tickets and memberships, and worked in the gardens and in offices, Ms. Sanders said.
“People could explore different talents,” she said.
Plus, the working conditions spending time on the grand old estate with its beautiful gardens, set at the base of the Santa Cruz mountains couldn’t be beat.
Most volunteers worked at least two three-hour shifts a month, she said, but many worked far more.
“I think I worked at least 200 hours during the year, and I think a lot of people did,” she said.
During busy times, such as the now canceled Holiday Traditions event, she and others often worked 40 to 60 hours a week, she said.
Now, she said, volunteers get reassigned from the jobs they signed up for, and many of the more rewarding jobs have been taken from them. “Set up, clean up and break down” are all volunteers are wanted for, she said.
How volunteers interact with staff members has also changed, Ms. Sanders said. “If you say anything negative within hearing of staff, you will be asked not to volunteer anymore,” she said.
Working with volunteers, she said, is hard for managers who need control. “People feel they can’t control volunteers, because if volunteers are unhappy, they simply leave and go somewhere else.”
“I think volunteers were an important part of Filoli,” she said. “These are people who have been in all the top industries on the Peninsula. They’re retired, and they love gardens and they love history, and we are not utilizing their expertise at all.”
Ms. Sanders said that while she still loves Filoli, she has changed her will to remove a bequest for the estate. “I have taken Filoli out of my will and put another worthy organization in there.”
Volunteer booted after “not fun” remark
Another 35-year volunteer said she suddenly lost her volunteer status after she remarked to a Filoli employee that volunteering at the estate was “not fun” anymore. The former volunteer, who asked not to have her name used, said soon after she made the remark the chairs of the committees she volunteered on were told she was no longer a volunteer.
“I don’t know what I’m going to do with myself now,” she said. “I was really putting a lot of time into Filoli.” She had worked at least 100 hours a year, and up to 200, in recent years, she said.
“I thought I was going to continue doing that,” she said. “They just weren’t interested in having me around.”
The woman said she began volunteering at Filoli while working full time. Filoli attracted her because she had grown up in a 28-room estate on the Peninsula and “I’ve always loved gardens,” she said.
“I’m still a member,” she said. “I support Filoli in theory. I’m not as mad as some people are. I’m really just sad,” she said.
The former volunteer said that when she began donating her time and effort, Filoli had only five employees other than the gardening staff. Ms. Newport said in November that Filoli had the equivalent of 64 full-time employees (which can mean many more actual employees, as many workers are part-time).
Rules for volunteers are now more onerous than they are for non-volunteer Filoli members, the former volunteer said. For example, volunteers are not allowed in Filoli’s main house unless they have business in the house. “That’s just silly because all the volunteers are members,” the woman said, and members can go in the house at any time during their visits.
According to emails sent to volunteers, if they want to visit the garden after finishing a volunteer shift in the gift shop, for example, they must move their vehicles from volunteer to guest parking, remove their volunteer name badges and check in to get a wristband from visitor services.
The former volunteer said she felt volunteers have gone from being partners to being seen as interlopers.
She said that during her first 25 years of volunteering she rarely met any of Filoli’s executive directors. “They weren’t really visible on the property,” she said. “They didn’t need to be because everything was being run just fine by the volunteers.”
When Kara Newport started, however, the volunteer introduced herself and started to ask Ms. Newport a question about her background.
She said Ms. Newport interrupted her, guessed at what the question would be and abruptly answered her own guess. “That’s not what I was going to ask,” the former volunteer said. “I felt like I got slapped in the face,” she said. “What a way to meet her.”
Former board member, interim director
Bob Walker, a retired Hewlett-Packard and Agilent Technologies upper-level executive, served on Filoli’s board of directors and was its interim director between the departure of executive director Jane Risser and the hiring of her replacement, Cynthia D’Agosta. He continues to volunteer at Filoli.
Mr. Walker, like many of the other volunteers interviewed, said change was needed at Filoli. What is happening there, he said, is “part of a long-term process.”
“Filoli’s getting more organized,” he said. “For a long time, it was running on inertia and people who had been around for a long, long time.”
Change, he said, is hard. Those who are driving and involved in the changes can find it invigorating and energizing, he said. But for those the change is happening to, that’s not the case, he added.
“Organizations don’t change easily,” he said.
Mr. Walker said Filoli has had too many executive directors whose stays have been too short. “The board was very concerned that somehow this was reflecting very badly on them,” he said. “That’s a concern the current board has.”
One problem that has frustrated the five executive directors and two interim executives Filoli has had since 2005 is “volunteers and the role they play” at Filoli, Mr. Walker said. “There was a real sense … that the volunteers just had too much independence.” An organization with lots of workers who do not have a clear chain of command is hard to run, he said.
In the early days, he said, volunteers ran Filoli. “As the organization got larger and more mature, it became a little less clear — who is in charge?” he said.
The fact that volunteers on the governing board supervised the executive director made it “very, very hard for the executive director,” he said.
But replacing volunteers with paid staff means Filoli needs more money to operate, he noted. That has brought in corporate events, which “change the ambiance of the place,” he said.
“For a long time, there was a sense of a feeling of family” among both Filoli employees and volunteers, he said. Now, “there is a real sense of loss.”
Losing volunteers also means losing people with detailed knowledge of the operation of Filoli, he said.
If the process for making the changes had been developed more “collaboratively” and with more “empathetic listening,” he said, “it would have gone more smoothly.”
Four-decade vet happy with changes
Suzanne Legallet is one of the Friends of Filoli leaders who was voted off the governing board this year. The change was requested by the National Trust, she said.
“The new organization is much clearer” than the old, she said.
“Change is difficult for people. The Friends of Filoli had wonderful opportunities,” she said. “I look at the change in Filoli now … taking all of that goodness that has been produced at Filoli for 40 years and building on that.”
Ms. Legallet, a longtime Atherton resident, said she volunteers as many as 600 hours a year for Filoli. Other volunteers, such as the Friends’ chair, put in two or three times that much time, she said.
She started volunteering when Lurline Roth was still alive and visiting her former home. “I met Mrs. Roth several times,” she said. “I actually got to serve Mrs. Roth wine.”
“Filoli is different than it was 20 years ago. I understand that,” she said.
Ms. Legallet is especially happy that Filoli will no longer close for three months each year. “I’ve wanted the garden to open year around forever,” she said. “It’s going to be wonderful.”
She also believes volunteers will still be able to be creative and come up with projects that are adopted by Filoli’s staff, Ms. Legallet said. “You’re going to do it within a system,” she said.
If she had an idea for a fundraiser, after talking it over with a staff member, “I wouldn’t hesitate to go to Kara (Newport) and say, ‘This is what I want to do,’ ” she said.
Because the Friends group is no longer as autonomous as it once was, “I feel like I’d have a lot more access to staff support” for a project, she said. “I consider us the worker bees.”
“Kara’s a very strong leader,” she said. “She’s extremely competent. She’s the boss,” she said.
Some of the changes, such as encouraging corporate rentals that will shut down parts of the house and garden at times, will also change Filoli, she said. “Some of what Filoli has represented in peace and serenity and escapism is not going to be there.”
If the changes don’t work, they won’t last, she said. “Filoli’s learning.”
“Kara describes it as moving into the 21st century,” she said. “Change is a challenge.”
What’s happening is “growing pains,” she said.
Ms. Legallet encouraged new volunteers to give Filoli a try. “All of our problems are solvable, and it’s a beautiful place to be,” she said. “It’s a learning situation, and it’s a great place to make friends. It’s just a good place to be.”
Personally, she said, she loves Filoli because it always makes her feel like “I’m giving a party and didn’t have to do any work.”
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See earlier stories
• Change is hard: Filoli enters its second century but some long for the past
• What’s behind former Filoli employees’ departures
• Filoli reaches employee lawsuit settlement
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Filoli volunteer Mary George, shown here in her Atherton garden, said she thinks many of the changes made at Filoli were necessary for its survival. (Photo by Michelle Le/The Almanac) -
These four former presidents of the Friends of Filoli, a volunteer organization that has been stripped of the power and leadership it held for decades, recently got together in an Atherton garden. From left: Kathie Shaw, Claire Gardella, Joan Sanders and Lucy Dobson. (Photo by Michelle Le/The Almanac) -
Bob Walker, a Filoli volunteer who has served on Filoli’s board member and as its interim executive director, in his garden. (Photo by Michelle Le/The Almanac) -
Joan Sanders, a former president of the Friends of Filoli stopped volunteering there after 29 years in 2015 and is now the president-elect of the Gamble Garden board. (Photo by Michelle Le/The Almanac)
Filoli was once the” Gentle” place for me. Today I’m one of the many unhappy volunteers and realize that a dissenting voice is not allowed. I too will withdraw my bequest!
Hello to all who loved their time volunteering on the Filoli estate. Learning about the families that lived on and loved that property.. history that went back thousands of years, participating in many months of Nature EducationTraining, having the fun of hiking through the miles of trails on that estate guiding school groups and adult visitors and watching them also come to love that property. I will treasure the years of memories. So many dedicated men and women worked together learning about the estate and caring for it. Volunteers are important.
Thank you, Barbara Wood, for a very detailed and interesting article on Filoli. I have not visited there for some time, but do not plan to go there now, because the new management has made Filoli into a place where, in Ms. Legollet’s words, “Some of what Filoli has represented in peace and serenity and escapism is not going to be there.” What a shame that is now true of Filoli. But I, and many others who would like to visit Filoli, really need that peace and serenity. And we need to escape for a while from the rush-rush-rush and the superficiality and all the electronic gadgets of the 21st century. The essence of Filoli is that peace and serenity that we all need, whether we are aware of that or not.
I am worried that the new emphasis on corporate events, which doubtless will help make money for Filoli, will change the ambiance of this beautiful place, and may give it a somewhat cold and shallow and superficial feeling. I very much hope I am completely wrong about this, and I look forward to reading positive reports from visitors.
From what I have read in this and other Almanac articles about Filoli, the new executive director, Kara Newport, does not seem to have much human warmth or compassion, qualities which all really good leaders need in order for people to want to work for them and to supportthem. Instead, Ms. Legollet describes Kara Newport by saying, “Kara’s a very strong leader” she said. “She’s extremely competent. She’s the boss”.
Another volunteer, Ms. George, is quoted as saying she “admires Ms. Newport. “I think she’s very brilliant. I think she understands things very quickly”.
But none of the good qualities that these women have praised Ms. Newport for are qualities that, at least the way I see it, would lead people to want to work for her and to enjoy working for her. And that is sad, and seems to already be a big problem for Filoli.
I learned long ago that an organization takes on the character of its leader. Because of that, I am quite concerned that Filoli will not thrive under this new leader. As I read future articles about Filoli, I very much hope to be proven wrong about this. It is such a beautiful and historic place, and such a real treasure that it deserve the very best people to run and staff it, whether they are paid employees or volunteers.
Has the camaraderie the volunteers shared at Filoli gone away completely? If so, that is very sad. It is camaraderie like that that is essential to having a successful volunteer program. If that has been lost, that is very sad, and will make Filoli’s future success much harder to achieve.
I wish Filoli all the best, and I very much hope the current management will see the wisdom of restoring peace and serenity to Filoli, and will do their best to restore and encourage camaraderie among their volunteers. After all, the volunteers have to love and enjoy what they are doing, or they will leave. And “love” was one of the three essentials to the Roth family, and is one of the reasons they named their beautiful estate “Filoli”: “FIdelity, LOve, LIfe”.
For those interested in gardens or getting involved in exhibits at a volunteer-friendly place, stop by The Museum of American Heritage at 351 Homer Ave. in Palo Alto. They maintain a beautiful garden from the turn-of-the-century, along with many interesting exhibits throughout the year. Their current main exhibit is “In the Groove: A History of Record Players”. They have many other rooms filled with artifacts and inventions that shaped the way we live today.
This organization appreciates volunteers of all backgrounds and interests, with time flexible to fit your schedule. Visit them on weekends, or call 650 321-1004 to find out how much fun volunteering can be. Open Friday – Sunday, free admission.
To paraphrase a friend who was a Filoli volunteer, “Filoli Executive Director Kara Newport’s gift to the community is the exodus of many valuable, intelligent, skilled, giving volunteers finding new places worth of their time.”
Thank you, Ken, for posting another opportunity that welcomes and values volunteers.
VOLUNTEER HELP WANTED BY THE ALLIED ARTS GUILD AUXILIARY
Allied Arts Guild’s reputation as a beautiful and historic California showplace is equaled by its philanthropic purpose: the car of critically ill children at Lucile Packard Children’s Hospital Stanford.
The Allied Arts Guild Auxiliary welcomes new members who are interested in helping with our mission. Opportunities in retail, special event planning, data processing, and gardening are some of the volunteer opportunities available.
For more information please contact our Membership Chairman:
Sally Knorp-spknorp@comcast.net
Thanks for this informative article. I’m still left wondering, though, about some basic questions: what is the reason for this change in policy? Who benefits?
My assumption is that the volunteers are no longer financing the bulk of the operations, as they did before 1987, so that the organization no longer feels the need to acknowledge their efforts.
I am a recent member of Filoli – I joined at the Heritage level. I used to go to Filoli often right after I graduated from college but life’s circumstances caused me to forget about all the wonderful things about Filoli. I became reacquainted with Filoli in late 2015 and joined as a member in early 2017. I have truly enjoyed my membership and getting to know the delightful staff, volunteers, and members. I invite my friends to partake in some of the events sponsored by Filoli and they have truly enjoyed themselves. Recently (this week to be exact) I received the beautiful Annual Report describing all that Filoli has done during the Centennial celebration and all that it plans to do in the future. I am puzzled why anyone would believe that Filoli is an “awful” place. While every NFP organization needs to have volunteers, I was struck at the number Filoli used to have – WAY too many. I am saddened to read the comments above. Filoli is no one’s private garden. It needs to have paid full time staff to operate the facility so that ALL can enjoy. My mom was a fountain of proverbs and sayings (in two languages nonetheless). One of my favorite was “if you cannot say something nice, don’t say anything at all”. Everyone deserves their opinion – This is simply mine!
Since Filoli first opened to the public in 1976, it has grown to serve the local community as a place of beauty and historical significance. Presently Filoli serves over 175,000 visitors a year, with over 10,000 members and an operating budget of $7 million. Filoli was given to the National Trust for Historic Preservation to serve as a community treasure, and as more people from our regional community visit the property, we have to focus and prioritize our efforts on the experience of those visitors. I’d like to take an opportunity here to clarify some points in regard to the information contained in this article.
Volunteer resources are greatly valued at Filoli. Like many other non-profit organizations, Filoli evolved to a point where background checks were mandatory for all volunteers working on the property. This was instilled as a way to help protect the organization and in no way was a reflection of how we feel about our volunteers. Filoli’s board of directors covered the cost of the background screening for all current volunteers when the new requirements were implemented. A criminal background check ensures the safety of all volunteers, staff, and visitors, including the thousands of schoolchildren who visit Filoli for field trips and nature walks led by volunteers. Some of the volunteers included in this article stopped actively volunteering because they chose not to complete the background check. Others left Filoli in 2015 and have not been involved with the recent changes. It is important to note that these former volunteers were not happy with Filoli’s previous administrations as well.
The events planned by volunteers over the years were not fundraising events, and required a significant amount of staff time, effort and funding.There were operational deficits, key staff positions left unfilled, and over $1 million in deferred maintenance projects when Kara Newport took the reins as executive director. We are fortunate to have Kara’s experience, knowledge and expertise at the helm. Kara reports to the Board of Directors and we are grateful for their support and direction as we guide Filoli safely into the next 100 years.
There has been only one 501(c)(3) entity known as Filoli Center. The Friends of Filoli was dissolved as a separate auxiliary in 1987; all membership payments have been received by Filoli Center since 1987, and this is still the case today. Filoli is co-stewarded with the National Trust for Historic Preservation and our partnership with this respected national organization is enduring, with our shared values and mission to serve and educate the public.
We hold all who interface with the public — our staff and volunteers both — to a high standard of conduct and we are incredibly fortunate to share our mission and values with many skilled, knowledgeable and dedicated volunteers. We welcome new volunteers to join us anytime throughout the year, or through one of our volunteer recruitment events held every six months or so. Last month our recruitment event was well-attended with over 60 interested individuals who come from diverse backgrounds, many of whom speak a second language and are eager to give their time in serving our bay area community.
If you have questions about Filoli or you need more information, please don’t hesitate to contact me.
Susan O’Sullivan, Director, Development and External Relations, Filoli
Filoli is certainly not the caring, responsive organization it once was.
Case in point…series ticket patrons for Jazz sent an e-mail inquiry to Filoli on March 27th with questions regarding a notice they received about the new Jazz structure. As of April 9th they have NOT received a response!
They have now decided to discontinue their support.
So many dispirited members & cheerless volunteers!
Well obviously Filoli is run as a dictatorship where employees or volunteers are banquished if they dare challenge the Director or do not give absolute loyalty (Gee where did we hear that from). They can continue to serve as a playground to their corporate masters by renting out the estate to weddings and corporations and leaving the rest of us with crumbs. However by paying staff instead of using volunteers, they just blew up their operations budget (again where did we hear that scenario from). However much money they bring in will be nullified by increased payroll, benefits etc.
If they want to see how it’s done right, they should refer to Huntington Gardens or Gamble House.
The rot starts at the top. I’m laying this all on the feet of the director. She cares more about her image – witness her paid friends commenting on this thread -than actually doing a good job. Again, where did we see this from?
They killed the goose that laid the golden egg.
“They killed the goose that laid the golden egg.”
My wife and I visited Filoli recently (2018) for the first time in about 15 years and couldn’t believe the changes. I’ve been searching the internet to understand the reasons for the decline – we thought maybe the endowment fund had been managed by Bernie Madoff. The gardens look quite bedraggled. I hope things get turned around and the organization finds the funds to return the property to it’s previous splendor.
The Executive Director does not seem to want to pay gardeners who have at least an undergraduate degree in horticulture so most gardeners have quit, Rick. One gardener has been at Filoli 3 years; the rest a shorter period of time. Yes, I agree the gardens are somewhat bedraggled; weedy, in fact.
Staff has not been trained in volunteer management. That training would go a long way with collaboration and make good a positive working staff/volunteer environment – which in turn would lead to a more positive visitor experience.