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Beginning July 1, the Menlo Park Police Department is reintroducing its Alarm Response Program, which requires all Menlo Park residential and commercial alarm systems to be registered and renewed annually.
The program aims to improve emergency response efficiency, reduce false alarm calls and ensure officers have accurate contact information during emergencies, according to a city-issued press release.
Starting Aug. 1, the city will increase fees for false alarm calls. While the first false alarm remains free, the second will cost $88, and the fee for each additional false call increases by $25 up to the seventh for a final price of $213. High-risk alarms, which typically involve commercial incidents such as bank heists or armed robberies, will be subject to a $370 charge on the second false alarm.
The department is partnering with third-party vendor Turbo Data to manage registration. Nicole Acker, the police department’s internal services manager, said the streamlined system will make it easier for residents to register and submit payments. The department previously processed registrations manually, which led to delays and administrative issues. The new portal also allows officers dispatched to investigate an alarm to see the name and contact information of the registrant who will meet them onsite.
To enroll, users will create a profile on getaPERMIT — the same platform the city uses for overnight parking permits — which will ask each residence or business to list three people who can be present in emergency situations. Permits cost $50 each year. Find more information on menlopark.gov/alarms.
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